Core Account Specialist

Department: Corporate

Location: Phoenix, AZ

PT/FT/Temporary : Full Time

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First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.

We're looking for a detail-oriented operations professional to help maintain and improve the accuracy of our core banking systems and processes. This role involves analyzing workflows, supporting system updates, troubleshooting issues, and collaborating across departments to ensure smooth operations and excellent customer service. Ideal candidates will have 3-5 years of banking experience, strong communication skills, and a knack for process improvement and documentation.

This is an in-office position.

Key Responsibilities:

+ Ensure compliance with all federal, state, and company policies and regulations.

+ Maintain accuracy and integrity of core banking systems, including customer, deposit, portfolio, and address data.

+ Serve as a subject matter expert on systems, processes, and documentation; recommend updates to policies and procedures.

+ Analyze data and workflows to identify efficiencies and support continuous improvement of operational standards.

+ Accurately store and manage documentation for proper retention and retrieval.

+ Communicate effectively across departments, provide training, and support staff to enhance service delivery and internal knowledge.

+ Maintain and troubleshoot new account opening software and related systems.

+ Participate in projects and assist with the implementation of new products, programs, and systems.

+ Lead the resolution of maintenance tickets within an 8-hour workday or as time allows.

Qualifications:

+ Associate degree; three to five years of banking experience and/or training, preferably in bank operation, or equivalent combination of education and experience is required.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.

Here are the things we offer within our full-time benefits package:

+ Health, Dental & Vision

+ 401K Retirement Plan with Employer Match

+ Paid Parental Leave

+ Life and Disability Insurance

+ Generous PTO and Holiday pay

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at [email protected].

Equal Opportunity Employer

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