**Description**

**About Us:**

EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.

A provider of critical infrastructure systems. EMCOR gives life to new structures and sustains life in existing ones by it planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments. This includes electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems--in virtually every sector of the economy and for a diverse range of businesses, organizations and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations.

**Job Title:** -- Senior ServiceNow ITOM (IT Operations Management) and ITAM (IT Asset Management) Engineer

**Job Summary:** -- This position is responsible for the successful design, implementation, and maintenance of the ServiceNow Configuration Management Database (CMDB) and IT Asset Management (ITAM) system for a large-scale enterprise environment. This role ensures that all Configuration Items (CIs) and IT assets are properly tracked, documented, and maintained. The Senior ServiceNow ITOM & ITAM Engineer will work closely with IT, security, and business teams to ensure data accuracy, governance, and compliance.

**Essential Duties and Responsibilities:** --

+ **ITOM &CMDB Management** :

+ Design and manage large-scale CMDB, ensuring proper relationships between millions of Configuration Items (CIs).

+ Optimize ServiceNow Discovery for hybrid enterprise environments (on-prem, cloud, containers) while deploying and managing hundreds of MID Servers across global data centers.

+ Define and enforce CSDM-aligned governance and data management frameworks to ensure scalability and reliability.

+ Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments.

+ Partner with cloud, network, and security teams to map infrastructure components across a complex IT landscape, and track software, hardware, and network assets.

+ Support Incident, Problem, and Change Management by ensuring accurate CI relationships and impact analysis.

+ Design and implement the structure for the ServiceNow CMDB, including relationships between CIs.

+ Define and establish governance and data management practices to ensure the accuracy of the CMDB.

+ Perform regular audits of the CMDB to ensure data integrity and correct discrepancies.

+ Ensure CMDB aligns with ITIL best practices, maintaining data for Incident, Problem, and Change Management processes.

+ **IT Asset Management (ITAM)** :

+ Develop and manage ITAM processes, including asset discovery, lifecycle management, and decommissioning.

+ Ensure the ITAM system tracks the lifecycle of hardware, software, and other IT assets, including license management and warranty tracking.

+ Monitor asset compliance and ensure the organization remains compliant with software licensing agreements and regulatory requirements.

+ Integrate ITAM tools and workflows with financial and procurement systems for cost tracking and optimization.

+ Manage ITAM processes for on-prem, cloud, and SaaS assets, ensuring seamless tracking from procurement to retirement.

+ **Enterprise Integrations, Data Integrity & Automation** :

+ Lead large-scale integrations between ServiceNow and third-party enterprise tools (Entra, Azure, Tanium, SolarWinds, etc.).

+ Develop and optimize Import Sets, Transform Maps, and Data Policies, to handle massive data ingestion volumes.

+ Implement advanced automation and orchestration solutions to improve CMDB data enrichment, reconciliation, and compliance tracking.

+ Define data governance policies to ensure CMDB and ITAM data integrity across multiple business units and IT teams.

+ Work with other teams (security, IT procurement, and operations) to ensure compliance with regulations and internal policies related to asset tracking.

+ Provide regular reporting and analysis on asset and CI data to stakeholders and management.

+ **Leadership, Collaboration & Support** :

+ Act as a technical leader and subject matter expert (SME) for CMDB and ITAM within a large enterprise ServiceNow environment.

+ Work closely with the ServiceNow developer to implement CI-related workflows and ensure proper integration with other ServiceNow modules (ITSM, ITOM, etc.).

+ Provide training and support to end-users and other team members on ITOM and ITAM best practices.

+ Collaborate with the ITSM and Change Management teams to ensure CIs and assets are tracked during changes and incidents.

**Qualifications:** --

+ Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience required.

+ Seven years minimum experience in ServiceNow ITOM or ServiceNow IT Asset Management.

+ Proven track record in ServiceNow Discovery, MID Server management, and complex integrations.

+ Experience with Service Graph Connectors, Service Mapping, and Event Management.

+ Experience with ITAM lifecycle management for global IT assets (on-prem, cloud, software, SaaS).

+ Understanding of ITIL processes, best practices and frameworks, particularly as they relate to asset and configuration management.

+ Expertise in ServiceNow CMDB and ITAM modules (and any related tools).

+ Experience with asset lifecycle management, discovery tools, and CI management.

+ Strong analytical and problem-solving skills with a focus on data integrity and governance.

+ Excellent communication and collaboration skills to work with cross-functional teams.

+ ITIL Foundation Certification preferred.

+ ServiceNow System Administrator Certification preferred.

+ ServiceNow Certified Implementation Specialist (CIS) – ITAM or CMDB preferred.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

**As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we** **offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**

**Compensation Range: $108,000 - $160,000.**

**This position is bonus eligible.**

**Benefits: We are** **committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.**

**\#emcor**

**\#LI-MJ1**

**Qualifications**

**Education**

**Required**

+ Bachelors or better in Information Technology

**Experience**

**Required**

+ Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience required.

+ 7 years: Seven years minimum experience in ServiceNow ITOM or ServiceNow IT Asset Management.

**Preferred**

+ Experience with Service Graph Connectors, Service Mapping, and Event Management.

+ Experience with ITAM lifecycle management for global IT assets (on-prem, cloud, software, SaaS).

+ Expertise in ServiceNow CMDB and ITAM modules (and any related tools).

+ Experience with asset lifecycle management, discovery tools, and CI management.

+ ITIL Foundation Certification preferred.

+ ServiceNow System Administrator Certification preferred.

+ ServiceNow Certified Implementation Specialist (CIS) – ITAM or CMDB preferred.