Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Supervises personnel assigned to billing and collections for physician practices. Business operations are to be within confines of state and meet all federal regulations. Responsible for monitoring productivity and quality guidelines for billing and collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. Plan, organize and supervise the daily operations of insurance and self pay billing and collections, payment posting and account reconciliation teams for all lines of business. Will project a professional image, to include appearance, confidence, knowledge, and organization of work. Supervises employees in area of responsibility including assisting in hiring, training, evaluating and personnel development, including corrective action when necessary. Supervises assigned personnel in the Revenue Cycle. Assists with monitoring employee productivity and quality of work. Leads daily DMS and team huddles. Keeps an open line of communication with staff and leadership. Tracks and audits A/R on an aging rotation. Assigns and monitors A/R work. Supervises collector work files for account activity and productivity as well as quality of work. Reviews and resolves the more difficult customer service complaints. Identify and work with other teams to correct potential problems of the billing process. Provide feedback to clinics on revenue cycle concerns. Qualifications Education High School Diploma or GED Required Experience 5 years multi-specialty physician billing and collections experience or front office experience in a medical practice Required