Customer Service Representatives

ADP is hiring an **Associate Account Manager** .

**This is not a sales position. This role focuses on servicing existing clients.**

+ _Are you ready_ _to join a_ _company offering_ _career advancement_ _opportunities throughout your career journey?_

+ _Do you want to join a company with_ _award-winning_ _training_ _and_ _world-class service guidelines_ _to help you achieve success,_ _growth, and continued learning?_

+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

+ **_Are you passionate about building lasting relationships and making a real impact on people’s lives?_**

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. **You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.**

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

**Are you ready to own a book of business and become a trusted advisor and advocate to our clients? In this role, your mission is to cultivate meaningful, long-term connections with clients helping them navigate their needs, guiding them through solutions, and being the person they rely on most.**

**To thrive in this role, you must be comfortable in a fast-paced, metrics-driven environment where structure and performance go hand in hand with connection and purpose. Every conversation matters and you know how to make it count. Whether over the phone or in writing, your communication is clear, professional, and easy for clients to act on. You’re someone who naturally builds trust, fosters loyalty, brings positive energy into every interaction, and has experience serving as a liaison with internal partners to ensure client needs are met.**

**We work hard to provide exceptional service to our clients, but we also believe in celebrating wins, sharing laughs, and building friendships that last. If you’re looking for more than just a job and want a career with purpose in a company that values inclusion, growth, and teamwork, ADP may be the place for you.**

**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI\_Videos

Ready to #MakeYourMark? **Apply now!**

**To learn more about Client Services at ADP** , watch here:
https://adp.careers/Client\_Services\_Videos

**WHAT YOU'LL DO:** _Responsibilities_

**What you can expect on a typical day:**

**Be a** **Trusted Advisor and Problem Solver.** You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

**Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

**Educate and Provide Recommendations.** You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_

+ You have at least **one year** of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply now!**

**Jobs.adp.com**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_

+ You have at least **one year** of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply today!**

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

ADP is hiring an Associate Account Manager - Channel Support.

This is an entry level, non-sales Hybrid role.

+ Are you ready to join a company offering career advancement opportunities throughout your career journey?

+ Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

+ Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:
https://adp.careers/Client\_Services\_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

+ You have at least one year of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

+ Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

+ Continuously learn through ongoing training, development, and mentorship opportunities.

+ Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

+ Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

Preferred Qualifications:

1. HCM experience

2. Full Cycle payroll experience

3. Dedicated base/Account Manager experience

4. Relationship building experience

5. Long history with a company showing progression, while having a "dedicated" base role or with an HCM company

6. SHRM/CPP certifications

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

CW7 Arizona is in search of a dynamic Strategic Account Manager to take our digital revenue initiatives to the next level. Our Broadcast and Digital Divisions are a part of one of the nation’s fastest growing organizations, and the largest local media company in the US. We are looking for a leader. This position is responsible for directing digital sales efforts for all digital marketing services both closing sales opportunities with Broadcast Account Executives and Sales Managers in the market.

The Strategic Account Manager will be an expert in local digital and cross platform sales, have a solid understanding of the local digital marketplace, and be knowledgeable about how to effectively package our digital assets to maximize our digital advertising and digital marketing services revenue. The successful candidate will identify key target accounts and partner with the Account Executives and Sales Managers, and with our local businesses and /or advertising agencies in a consultative, creative, challenger seller focused approach. You will be the digital subject matter expert on the team, working to find new business opportunities, and with the Nexstar Account Executives to provide innovative ideas in digital marketing solutions to help grow our client’s businesses. You will be responsible for growing new and existing digital revenue business, and updating the sales teams on new product rollouts, best practices, national sales contests, digital industry trends, and vertical specific initiatives in automotive, recruitment, healthcare, home services, legal, etc.

The ideal candidate will have a curiosity to understand client needs by conducting pre-meeting research and using tools provided to help develop a needs-based point of view. Your strong consultative sales skills will build relationships with our clients by listening and providing marketing expertise. You bring value to clients and will help to simplify their digital marketing spend by maximizing their digital footprint and help clients gain market-share.

We offer best-in-class digital & broadcast enterprise solutions including Audience Targeted Programmatic Display, Social Paid & Earned Marketing, Content Marketing Integration, our Owned & Operated websites & Apps, Integrated Sponsorships, SEM, SEO, SMM, Email Marketing, Episodic & Premium Video (OTT / CTV / ATV, Pre-roll, In-Stream, Live Stream, Mobile, App, etc.), Digital Audio, Mobile App & Geo-Fence, Creative Design / Execution and more. You will have a team of digital marketing product experts to support your business. At Nexstar, we craft custom marketing plans for each client.

+ Self-motivated, enthusiastic, driven digital marketing sales expert.

+ Develop and execute go-to-market sales strategies by verticals and by accounts, which result in exceeding revenue targets in Digital Revenue.

+ Drive digital revenue through our suite of audience extension and Core digital products.

+ Generate new business and growing select accounts to maximize digital revenue market-share.

+ Creative thinking, strategic, challenger sales approach.

+ Prepare and implement individual advertiser account strategy with revenue goals.

+ Reporting to the Director of Sales and partnering with the management teams regarding best practices and digital industry trends.

+ Work closely with Accounts Receivables to maintain current and collectible aging accounts.

+ Engaged by connecting daily with Account Executives & clients, assisting Account Executives in researching and uncovering client needs to present marketing ideas and solutions that result in monthly recurring revenue.

+ Attend sales calls with Account Executives by generating new digital sales revenue and grow digital business from existing broadcast and digital clients.

+ Establish, maintain, and grow meaningful client relationships, developing results driven marketing solutions across multiple platforms.

+ Be an effective educator and ambassador both internally and externally on digital benefits and trends and overseeing the Digital training and development of the Sales Team.

+ Meaningful contributor to sales team on digital marketing topics including best practices, industry trends, resources to assist with pre-sales call information gathering, developing marketing objectives and a point of view for the client’s needs and value driven resource for clients for digital marketing benefits.

+ Effective team player and sales closer.

+ Perform other duties as assigned.

Requirements & Skills :

+ Bachelor’s degree in marketing, Advertising or equivalent combination of education and work-related experience preferred.

+ Minimum 2 year of Sales Experience, preferable in Digital Marketing.

+ Current knowledge of digital ad technology, online ad serving, 3rd party research skills such as eMarketer, comScore and Google Analytics.

+ IAB and/or Google AdWords Certification a plus.

+ Automotive & database digital marketing sales experience is also a plus.

+ Proficiency in MS Office products required.

+ Experience with DFP / Google Ad Manager, Wide Orbit, Matrix, Strata, Simmons and Rentrak are a plus.

+ Fluency in English; with excellent communication skills, both verbal and written.

+ Occasional travel required; available to work extended hours if needed.

+ #LI-Onsite

Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms, including more than 310,000 hours of programming produced annually by its business units. Nexstar owns America’s largest local television broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 U.S. markets reaching 220 million people. Nexstar’s national television properties include The CW, America’s fifth major broadcast network, NewsNation, our national news network providing “News for All America,” popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company’s portfolio of digital assets, including its local TV station websites, The Hill and NewsNationNow.com, are collectively a Top 10 U.S. digital news and information property. For more information, please visit nexstar.tv.

EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

**Location:**

+ **Logitech is proud to support a hybrid/remote work culture.** Tomeet the demands of the business and ensure partner care, this is a **full-time, remote/hybrid role that is ideally located in Indiana or NYC Metro. However, other US locations will be considered.**

**The Team and Role:**

At Logitech team means everything. We are looking for a great Distribution Account Manager to join our high growth team. If you thrive in a collaborative, motivated and dynamic environment - please reach out. We would love to hear from you!

In the role of **Distribution Account Manager** for our Value-Added Distributors, you will be responsible for driving growth for all products and services in the Logitech portfolio. The Distribution Account Manager will provide a sales plan aligned to the company strategy and be responsible to manage to that plan. Ultimately driving towards growth to meet and exceed quota. This role reports directly to the Head of Distribution.

**Your Contribution:**

**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment.** These are the behaviors and values you’ll need for success at Logitech. In this role you will:

+ Build lasting relationships with your accounts, becoming their go-to technology partner for all Logitech solutions. Acting as primary Go-To expert for Account.

+ Promote sales through distribution channels by owning, creating, and executing strategic business account plans.

+ Expand product offerings and grow market share within assigned territories or accounts.

+ Develop and execute against plans to surface net new opportunities in the reseller space to accelerate Logitech business in all verticals.

+ Set and track performance metrics for distribution accounts, ensuring alignment with company objectives.

+ Execute meaningfully, promptly, accurately, and reliably – being a “best-in-class” vendor partner.

+ Ensure smooth execution of distribution operations, including order management, inventory levels, and logistics coordination.

+ Work cross-functionally with sales, marketing, and operations teams to align distributor initiatives with company goals.

+ Provide regular updates on account performance, market trends, and competitive insights to internal stakeholders.

+ Deliver product training and enablement sessions to distributor sellers to ensure they are equipped to represent the brand effectively.

+ Network with Distribution Alliance Distribution Account Manager counterparts and funded heads to co-sell, cross-sell, and up-sell: MSFT, CISCO, Google, Zoom.

+ Execute Quarterly Business Reviews. Provide data insights to performance results and identify opportunities for growth.

+ Manage quarterly MDF (Market Development Funds) plans, ensuring all expenditures align with budgetary guidelines for set accounts.

+ Manage weekly funded head activity including, pipeline, forecasts, ROI, and KPI tracking to ensure joint business alignment.

+ Contribute to the long-term success of our team by being a collaborative leader amongst your peers. Consistently striving to learn, improve, and reinvent yourself.

**Key Qualifications:**

For consideration, you must bring the following minimum skills and experiences to our team:

+ Years of proven and solid sales experience working with Distribution Channel

+ Results-driven and committed to leading a team on finding new opportunities in a growing business

+ Strong sales and communications skills and be technically able to conduct teach and deliver effective presentations face-to-face and virtually

+ Key relationship skills and capabilities to work at all levels including C-Suite.

+ Bring business and related industry knowledge with a proven ability to build relationships with Distribution + Channel Partners and penetrate at a management level

+ Strong collaboration skills to work effectively to drive business in a team leadership environment

+ Focused on meeting deadlines (individual and team) and upleveling culture through a collaborative, one-team approach.

**Preferred Qualifications:**

+ Willingness to travel (40%)

+ Proven Sales Quota Performance

+ High Degree of persistence and follow through

+ Strong teamwork qualities in achieving results through shared best practices

+ Ability to develop team skills and business development capabilities

+ Flexibility of scheduling, adjusting to changing business needs

\#LI-CT1

\#LI-Remote

**This position offers an OTE of typically between $ 113K and $ 246K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. **

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

**Company :**

United Concordia Dental

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma or GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 6 months of Customer Service in a customer facing role

**Preferred**

+ Customer Service in a call-center environment

+ Customer Service in a Healthcare related call-center environment strongly preferred

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

+ Ability to take direction and to navigate through multiple systems simultaneously.

+ Ability to maintain composure under stressful and fast-paced conditions.

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.01

**Pay Range Maximum:**

$23.72

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J268078

Gordian ( www.gordian.com ) is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian’s solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality.

Gordian is looking for an Account Manager who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian’s extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.

JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.

**Primary Responsibilities:**

+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients

+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders

+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals

+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding

+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget

**Qualifications:**

+ Bachelor’s Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience

+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred

+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development

+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously

+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic

+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports

+ Background in construction documentation and administration preferred, but not required

+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements

+ Fortive/Gordian requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests

+ The ability to travel 50-70% within assigned geographic area

**Fortive Corporation Overview**

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

**About Gordian**

Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

**Bonus or Equity**

This position is also eligible for bonus as part of the total compensation package.

**Pay Range**

The salary range for this position (in local currency) is 81,200.00 - 150,800.00

This position is also eligible for bonus as part of the total compensation package.

The salary range for this position (in local currency) is 81,200.00 - 150,800.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Customer Service Representative

Job ID

230213

Posted

30-Jul-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote - US - Remote - US - United States of America

**About the Role**

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

**What You’ll Do**

Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Advance, as necessary.

Generate and follow up on service request work orders for completion.

Schedule meetings and coordinate logistics as needed.

Update company systems, customer service databases, and spreadsheets.

Contact customers for updated information, as necessary.

Run and distribute various ad hoc reports for review.

Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Evaluate and select solutions from established options.

Impact through clearly defined duties, methods, and tasks are described in detail.

Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Deliver own output by following defined procedures and processes under close supervision.

**What You’ll Need**

High School Diploma or GED with up to 2 years of job-related experience.

Ability to follow basic work routines and standards in the application of work.

Communication skills to exchange straightforward information.

Proven understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive mentality.

Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

**Why CBRE?**

+ When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

**Disclaimers**

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Representative position is $17.00 per hour and the maximum salary for the Customer Service Representative position is annually $17.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

The application window is anticipated to close on 08/03/2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves

+ Competitive Pay of $18 / hour!

+ Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm)

+ Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!

+ We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!

+ Employee discount program!

+ Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 Branches across the Country.

+ Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, and 2024!

Overview

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 28 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer Service Representative! The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

What you will need

+ Be a minimum of 18 years of age.

+ Be familiar with the use of Microsoft Outlook, Excel and SalesPad.

+ Be able to perform data entry in a computer and extract information on orders and accounts.

+ Have strong process analysis and improvement skills.

+ Have ability to multi-task with frequent interruptions.

+ Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.

+ High School Diploma or equivalent education required; some college recommended.

+ Average computer literacy and experience required.

How you will make an Impact

+ Be able to process stock orders, quotes, and returns accurately.

+ Work quickly to provide substitutes for items placed on backorder if requested.

+ Be able to process Credit Card Authorizations on open orders.

+ Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.

+ Be able to answer the phone with a clear friendly tone.

+ Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.

+ Acknowledge and answer all emails as they arrive.

+ Participate in Lunch and Learns and all other product knowledge opportunities.

+ Remain logged into queues during business hours.

#INDCS

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Customer Service Representative - Healthcare

Location: Phoenix, AZ (On-site Position)
Starting Pay: $17.42/hr plus $1,000+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence

Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits

We offer a competitive pay and benefits package designed to support your success both professionally and personally:

Competitive Compensation:
o $17.42/hr base pay + 10% shift differential
o $1,000+ in bonus opportunities, including training completion and referrals*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules 
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 
• Refer calls as required to CSR Lead 
• Maintain up-to-date knowledge of client regulations and policies 
• Report problems that occur via the online system so they can be addressed by the appropriate parties 

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times 
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks 
• Ability to work as a member of a team  
• Must participate and certify in internal CCO training to begin this role. 
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role. 
• May be required to work overtime and scheduled holidays. 
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
• Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr plus $1,000+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

Competitive Compensation:

• $19.16/hr base pay + 10% shift differential
• $1,000+ in bonus opportunities, including training completion and referrals*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team - Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.