Customer Service Representatives

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

Here’s what you’d do:

You’d be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

You’d be responsible for:

+ Client Satisfaction:

+ Developing and maintaining long-term relationships with clients

+ Performing site walkthroughs with clients to ensure quality and service expectations are met

+ Facilitating the resolution of client concerns to ensure renewal

+ Sales:

+ Proactively presenting site enhancement ideas to your clients

+ Generating referrals from existing clients and passing them to the Business Developer

+ Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals

+ Operations:

+ Assisting in overall leadership of the branch

+ Maintaining satisfactory accounts receivable levels

+ Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information

You might be a good fit if you have:

+ 1 year minimum of supervisory experience in the landscape or service industry

+ An associate’s degree in a business-related field or equivalent experience

+ A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

And while not mandatory, it would be great if you also have:

+ The ability to coach and develop teams

Here’s what to know about working here:

Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

+ Paid time off

+ Health and wellness coverage

+ 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

JOIN GROWING CALL CENTER IN VALLEY!!!

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company.

PAY: $25/hour (Must be fluent in Spanish

START DATE: 10/9

REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting

HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW)

JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy5

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

JOIN GROWING CALL CENTER IN VALLEY!!!

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company.

PAY: $25/hour (Must be fluent in Spanish

START DATE: 10/9

REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting

HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW)

JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy5

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

JOIN GROWING CALL CENTER IN VALLEY!!!

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company.

PAY: $25/hour (Must be fluent in Spanish

START DATE: 10/9

REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting

HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW)

JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy5

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Pay $56,160.00 yearly

**Essential Functions**

+ Supervise the day to day security operations of an assigned client site

+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

+ Ensure the client site is provided with high quality security services to protect people and property

+ Build, improve and maintain effective relationships with both client and employees

+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

**Additional Responsibilities**

+ Ensure all required reporting and contract compliance requirements are met

+ Assure regular communication of issues or program with Client

+ Handle any escalated security issues or emergency situations appropriately

+ Other management responsibilities as determined by leadership

+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

+ Meet all contractual scheduled hours with a minimum of unbilled overtime

+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

**Qualifications**

+ Four year degree in Criminal Justice, Business Administration or related field

+ Previous Contract Security, facilities management, military or law enforcement experience

+ At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

+ Ability to develop and grow customer relationships

+ Experience in hiring, developing, motivating and retaining quality staff

+ Outstanding interpersonal and communications skills required

+ Ability to work in a team-oriented management environment with the ability to work independently

+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

+ Previous payroll, billing and scheduling experience preferred

+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude

+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2023-1097609

**Location:** United States-Arizona-Chandler

**Job Category:** Account Manager, Management

Adecco is hiring immediately for a Customer Service position in **Northwest Tucson** as a Customer Service Representative, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!

Requirements:

+ High School Diploma or GED

+ Strong computer skills

+ Ability to remain calm and provide excellent customer service.

+ Must be able to read, write and speak English.

+ Positive experience with dealing with customers.

What's in this for you?

+ Weekly pay starting at $15.00 per hour.

+ Monday through Friday 8am -5pm

+ Generous Referral Bonus

Click on apply now for immediate consideration for these Customer Service position in Tucson, AZ.

**Pay Details:** $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

**_Location:_** _PHOENIX CHILDREN'S HOSPITAL - 74550001_

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

**What We Offer:**

+ Full array of benefits including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k and more may be available*

+ Flexible and dynamic work environment

+ Competitive compensation

+ Access to ongoing training and development programs

+ Countless opportunities to grow within the company

+ Bonus Eligible: Varies by location

+ Meal Allowance: Varies by location

+ Uniform Provided: Yes

+ Public Transportation: Varies by location

_*Overall, Sodexo strives to offer comprehensive employee benefits packages and detailed descriptions of the roles candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit where you are applying. Eligibility criteria and/or certain employee benefits offered to our employees may vary by unit, including the cost of the benefits and their availability. Please ask your interviewer for additional location-specific information, such as your job duties and employee benefits offered at the unit, during the interview process._

**What You’ll Do:** As a Food Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others. Join Sodexo and be part of something greater. You belong on a team where you can act with purpose and thrive in your own way.

The Food Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. The Customer Support Specialist may also be required to record and document various client interactions for management follow-up. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Full Job Description (https://sodexo.paradox.ai/NbMYCn)

Benefit Summaries

Employment Type: Full-time

Min/Max Pay: $16.50 per hour - $16.50 per hour

**What You Bring:**

Great communication skills

Strong teamwork and a positive attitude

Adaptability and willingness to learn

Passion for maintaining a healthy and safe environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Work From Home Customer Service Representative

Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA

Req #5280

Monday, September 25, 2023

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

**NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support)**

**STARTING PAY 17.31, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.**

**WORK FROM HOME OPPORTUNITY**

**Open to residents of** **Pennsylvania, Tennessee** **, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho,** **Virginia** **,** **Florida** **, Arkansas and Kansas.**

**Position Summary:**

The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.

**Overall Responsibilities** :

+ Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications

+ Listen and respond to customers’ needs, concerns, requests and complaints

+ Provide information about products and services

+ Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems

+ Research answers or solutions as needed

+ Creating and maintaining a positive and professional relationship to the customer

+ Refer customers to supervisors, managers, or others in case of escalation

**Job Requirements:**

+ High School Diploma or equivalent required.

+ Extended computer user skills including strong keyboarding skills

+ Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.)

+ Familiarity with iOS and/or macOS, or comparable technology, is preferred

+ Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

+ Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

+ Obsesses over the customer experience and constantly strives to exceed their expectations

+ Communicates clearly and effectively, both written and verbal (in required language)

+ Effectively tailors communication and style to differing audiences and reads verbal and non-verbal cues

+ Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

+ Thrives in a team environment: seeks and provides expertise, challenges productively and help others succeed

+ Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

+ Stays curious and inquisitive in the pursuit of professional excellence

+ Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

+ Professional and/or personal technical troubleshooting experience

+ Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

+ Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

+ Confidently navigates through multiple systems and tools to research, comprehends and delivers solutions to customer in real time

+ Self-manages and works independently in a fast-paced and highly-demanding environment

+ Embraces repetition of core job duties, yet eager to take on more responsibility when needed

+ Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

+ Self-awareness to identify, address and manage navigating through challenges associated with the role

+ Remains focused and poised despite criticism and setbacks

+ Eager to receive feedback, embraces coaching and demonstrates changes as a result

+ Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.

**Other details**

+ Job Family Operations

+ Pay Type Hourly

+ Arizona, USA

+ Arkansas, USA

+ Florida, USA

+ Georgia, USA

+ Idaho, USA

+ Iowa, USA

+ Kansas, USA

+ Kentucky, USA

+ Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America

+ Montana, USA

+ North Carolina, USA

+ Ohio, USA

+ Oklahoma, USA

+ Pennsylvania, USA

+ Tennessee, USA

+ Texas, USA

+ Virginia, USA

We are an affirmative action, equal opportunity employer m/f/d/v

Work From Home Customer Service Representative

Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA

Req #5280

Monday, September 25, 2023

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

**NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support)**

**STARTING PAY 17.31, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.**

**WORK FROM HOME OPPORTUNITY**

**Open to residents of** **Pennsylvania, Tennessee** **, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho,** **Virginia** **,** **Florida** **, Arkansas and Kansas.**

**Position Summary:**

The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.

**Overall Responsibilities** :

+ Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications

+ Listen and respond to customers’ needs, concerns, requests and complaints

+ Provide information about products and services

+ Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems

+ Research answers or solutions as needed

+ Creating and maintaining a positive and professional relationship to the customer

+ Refer customers to supervisors, managers, or others in case of escalation

**Job Requirements:**

+ High School Diploma or equivalent required.

+ Extended computer user skills including strong keyboarding skills

+ Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.)

+ Familiarity with iOS and/or macOS, or comparable technology, is preferred

+ Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

+ Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

+ Obsesses over the customer experience and constantly strives to exceed their expectations

+ Communicates clearly and effectively, both written and verbal (in required language)

+ Effectively tailors communication and style to differing audiences and reads verbal and non-verbal cues

+ Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

+ Thrives in a team environment: seeks and provides expertise, challenges productively and help others succeed

+ Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

+ Stays curious and inquisitive in the pursuit of professional excellence

+ Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

+ Professional and/or personal technical troubleshooting experience

+ Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

+ Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

+ Confidently navigates through multiple systems and tools to research, comprehends and delivers solutions to customer in real time

+ Self-manages and works independently in a fast-paced and highly-demanding environment

+ Embraces repetition of core job duties, yet eager to take on more responsibility when needed

+ Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

+ Self-awareness to identify, address and manage navigating through challenges associated with the role

+ Remains focused and poised despite criticism and setbacks

+ Eager to receive feedback, embraces coaching and demonstrates changes as a result

+ Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.

**Other details**

+ Job Family Operations

+ Pay Type Hourly

+ Arizona, USA

+ Arkansas, USA

+ Florida, USA

+ Georgia, USA

+ Idaho, USA

+ Iowa, USA

+ Kansas, USA

+ Kentucky, USA

+ Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America

+ Montana, USA

+ North Carolina, USA

+ Ohio, USA

+ Oklahoma, USA

+ Pennsylvania, USA

+ Tennessee, USA

+ Texas, USA

+ Virginia, USA

We are an affirmative action, equal opportunity employer m/f/d/v

Wealth Management Client Service Representative

Jacksonville, Florida;Chandler, Arizona; Tampa, Florida; Pennington, New Jersey

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Summary:

Associate is accountable for providing quality customer service support within their business unit for some Advisory, FAC and MLD clients requesting retail, retirement and brokerage account products/ service features through inbound calls or emails utilizing professional oral, written and problem-solving skills. Accountabilities include but are not limited to providing account balances and activity, deposit rates, checking information, internal systems assistance, explaining and processing transactions. Recommend some previous experience in the customer service field but not required. Elevated service issues handled by experienced associates or above.

Job Description:

As a Wealth Management Client Services Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients regarding their accounts which may include but is not limited to credit and debit cards and small business accounts. Client Services Representatives will handle inbound calls from clients, branch offices, banking centers, and various internal associates. CSR’s must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

+ Provide clients and internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

+ Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

+ Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

+ Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

+ Display passion, commitment and deliver an experience that improves our customers’ financial lives

Required Skills:

+ Strong analytical ability and organizational skills

+ Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

+ Ability to de-escalate difficult client situations

+ Able to prioritize issues and handle several sensitive processes at once in a timely fashion

+ Must be able to work independently with minimal supervision, excellent decision-making skills, work for accuracy and must be able to meet deadlines

+ Customer service skills and the ability to resolve problems and prevent client dissatisfaction

+ Handling escalated clients and demonstrates the ability to de-escalate when possible

+ Ability to manage/direct multiple functions effectively while delivering results

+ Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing environment

+ Ability to handle confidential matters and sensitive information in a responsible manner

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .