Customer Service Representatives

Job description
Personal Lines Insurance CSR / Account Manager Responsibilities:

Responsible for managing a personal lines book of business (homes, autos, and other personal lines insurance).

Managing the personal lines book entails:

Order changes to current policies.
Order and review renewals for accuracy.
Re-market policies, as agreed upon.
Market new business with contracted carriers and brokerages
Perform coverage reviews.
Generate proposals for new business and renewals
Issue certificates and evidences.
Report losses and follow-up with the client.
Document electronic file completely and thoroughly.
Utilize agency’s latest technology to perform tasks.
Add, delete and amend coverage for clients as needed
Assist with billing and other service needs for our clients.
Minimum of two years of Personal Lines Insurance experience with property & casualty products preferred.

Location:

336 E Baseline Rd, Phoenix, Arizona 85042 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

FULL-TIME

The individual selected for this role will be expected to work at Store #8017, located at: 1848 E Route 66, Flagstaff, AZ

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #1619, located at: 20952 S Ellsworth Loop, Queen Creek, AZ

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

At ProTeX, we’re not here to waste your time or your career. We know what we are looking for. Our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

Office Customer Service Managers here can wear many hats and be a challenging position but also very rewarding. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations. Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize the most important situations, and think quickly on your feet. If this sounds like you and you are dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

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**Key Account Manager (Mesa, AZ) (1913)**

+ Title:Key Account Manager (Mesa, AZ)

+ Group Company: Mitsubishi Chemical Carbon Fiber & Composites

+ Location:Remote

+ Employment Type:Full time

Group Company:

+ Mitsubishi Chemical Carbon Fiber & Composites

Mitsubishi Chemical Carbon Fiber and Composites (MCCFC) is composed of several companies, but at its core there are two. In April 2013, two California Companies, Grafil, a carbon fiber manufacturer in Sacramento and Newport Adhesives and Composites, a prepreg manufacturer in Irvine, were merged to create Mitsubishi Rayon Carbon Fiber and Composites (MRCFAC); then in 2017, we re-branded to MCCFC. Since our merge, we have made multiple acquisitions within the United States. In addition to these acquisitions, we have continued to improve and expand our current facility’s capabilities. We are a company with a dedicated focus on responsiveness, quality, and customer support, we are working hard to match the growing global and domestic demand for these advanced materials.

Job Purpose

Key Account Manager (Industrial & Sporting Goods Markets) is responsible for development of sustainable growth for Mitsubishi Chemical Groups Thermoplastic Composites Products Lines (KyronMAX™, GMT, SymaLITE & KyronTEX). This position will work closely with customers to contribute towards Mitsubishi Chemical Groups vision and mission for business growth. This includes commercial & engineering support with the goal of cultivating long-term collaborative relationships with our customers.

Principal Accountabilities

+ Sell Thermoplastic Composite Products Lines to specific customers in the Industrial & Sporting Goods markets.

+ Leads coordination of customer inquiries with internal stakeholders. This includes interpretation of technical drawings and specifications.

+ Quotation development – Works with R&D, finance, purchasing and production to develop customer quotations.

+ Contributes to the development of marketing plans by working with the product management team to target new applications, customers, and markets.

+ Support production and R&D to set priorities to develop and manufacturing world-class products.

Knowledge / Skills / Experience

+ Thermoplastic Composite sales experience highly desired.

+ Degree in Engineering preferred or Business with equivalent technical experience required.

+ Injection molding process experience preferred.

+ Knowledge in Industrial & Sporting Goods markets helpful

+ Experience in working & coordinating with global cross-functional teams

+ Excellent project management skills

+ Proficient with Microsoft Office

+ Able to travel up to 50%

Pay Transparency (complete highlighted sections)

+ **The salary range for this position is $96,000- $120,700. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.**

+ **Competitive Benefits**

+ **Benefits begin on DAY 1!**

+ **Employee Assistance Programs**

+ **Curated Self-Paced Learning & Development Programs for all Employees**

**Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.**

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

You want to be the first point of contact for clients supported by the Account Management team in Merchant Services. This is where you belong!

As a Client Service Associate I - Account Manager-TCA in Merchant Services you will be responsible for providing accurate and timely routing of maintenance requests to the correct resolver group. You will leverage your mastery of multiple maintenance platforms by operating in a dynamic, collaborative and fast-paced environment. Your day-to-day will consist of managing an email in-box of service requests from internal and external sources. You will be expected to have a broad understanding of the merchant service product and resolver groups to facilitate accurate assessment and routing of maintenance requests as well the merchant services maintenance tools and operate therein with the highest level of accuracy and attention to detail.

**Job Responsibilities** :

+ Utilize the client relationship management (CRM) solution, track correspondences and results.

+ Navigate systems and tools, and partner with cross-functional teams to solve client problems.

+ Use multiple tools such as PeopleSoft Salem, Navigator, MS Office and other software products to research and direct service requests.

+ Assess maintenance requests accurately and route to the correct resolver groups via their specific case management tools.

+ identify and route internally and externally sourced service issues and escalations.

**Required qualifications, capabilities, and skills:**

+ Ability to offer feedback and participate in projects for process improvements in a team environment.

+ Superior organization skills and ability to prioritize requests and meet all deadlines.

+ Accuracy, care and precision in working with client information are required. Must aim for \"zero defects\" or no mistakes in work processed.

+ Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

+ Identify and handle complex merchant matters

+ Work will be external and internal client facing

+ Ability to work under frequent interruptions, maintain a positive demeanor, and analyze complex cases providing correct case creation and routing.

+ Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.

+ Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.

**Preferred qualifications, capabilities and skills:**

+ Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.

+ 2-4 years of client relations, customer service or other related field preferred.

+ Knowledge of bankcard, merchant processing or treasury industry and procedures strongly preferred.

+ Demonstrated success working with minimal supervision.

+ Ability to be flexible and adaptive to change.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

**Overview**

**Customer Service Representative** will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

**This is a FULL-TIME position (40 hours per week) that pays $17.00 / hour**

**Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!**

Apart from religious observation, must be able to work the following schedule:

+ Monday-Friday 8:00am-5:00pm with rotating Saturdays 8:30am-12:30pm

Job location: 4310 Stockton Hill Rd, Kingman, AZ 86409

**Responsibilities**

+ Meet and greet customers in a friendly and timely manner

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned

_Equal Opportunity Employer/Disability/Veterans_

**Qualifications**

+ Must be at least 18 years of age

+ Must have at least 1 year prior customer service experience

+ Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

+ No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.

Customer Service Representative

100% On-Site in Tempe, AZ!

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays that arise in a l ogistics and warehouse environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Skills Required

+ 1+ year of call center experience required -- preferably in logistics, collections, escalations, or help desk support

+ Deep dive each issue by using critical thinking skills, de-escalation skills, and ultimately finding resolution

+ Ability to navigate multiple systems and tools to find a path to a solution

+ Self-sufficiency

+ Candidates must be open to any shift on one weekend day!

100% On-Site in Tempe, AZ!

A Very Sought-After Employer!

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ ​This job is a member of the Cargo Services Team within the SVP International & Cargo Division.

**What you'll do**

+ ​Supports station management in leading airport personnel to provide superior customer service experience

+ Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft

+ Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies

+ Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity

+ Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance

+ Promotes a professional culture that is both socially responsible and ethical

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ ​High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

+ ​Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience

**Skills, Licenses & Certifications**

+ ​Ability to work independently with minimal supervision as well as function effectively as a member of a team

+ Ability to make decisions and work under demanding operational conditions in a stressful environment

+ Knowledge and understanding of company policies and functional automation applications

+ Ability to work extra hours when there are operational needs

+ Ability to work rotating shifts including weekends, holidays and days off

+ Willing to produce current and unexpired Driver’s License

+ Willing to take pre-employment drug screening test

+ Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable

+ Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization

+ Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement

**What you'll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.