Customer Service Representatives

**LOCATION:** Remote U.S. locations

**OVERVIEW**

You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to internal and external clients on product-specific issues. Provide application support to customers by phone, email, chat and/or remote system access. You will develop strong product knowledge as demanded by this role to meet customer needs—capacity to learn/engagement is more important than technical background. You will troubleshoot client issues associated with enterprise application including customer client networks for this complex product that large corporations use to manage their legal matters with law firms.

**RESPONSIBLITIES**

+ Provide application support to both internal teams and external customers, contributing subject matter expertise to ensure customer satisfaction and organizational success, maintaining performance standards and representing Wolters Kluwer.

+ Demonstrates solid knowledge of application, product, and services

+ Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email

+ Demonstrates strong analytical skills to identify origin/cause, initiate research, and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)

+ Effectively communicates to internal and external clients and records concise documentation of cases

+ Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise

+ Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure

+ Delivers timely responses to business owners, stakeholders, and users on issue status and resolution, including driving escalated issues to closure

+ Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries

**QUALIFICATIONS**

**Education:** high school education or equivalent, bachelor’s degree preferred

**Experience:**

+ 2+ years of client-facing application support experience, including:

+ Troubleshooting product issues, and reporting issues via phone/e-mail/chat

+ Working cross-functionally to resolve technical, procedural, or operational issues

+ Working collaboratively with individuals at all levels of the organization

+ Executing to short and long-term plans

+ Training internal and external customers to mitigate recurring requests for help

**TRAVEL:** none

\#LI-Remote

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Account Manager - OA09HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Work Arrangements: This role will have a Hybrid work arrangement, with the expectation of working in an office (Scottsdale, AZ, Chicago, IL, New York City, NY, NJ, Red Bank, NJ, Frisco, TX, etc.) 3 days a week (Tuesday through Thursday). Remote work will be considered for highly qualified candidates (not located near a business center) who can support West Coast business hours. The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed. RESPONSIBILITIES • Renewal Analysis/loss analysis and prepping entire account for renewal quotes • Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities • Some Rating analysis is required for renewal prep work and underwriting thought process • Review and analyze Endorsement requests, escalate issues as required, process endorsements • Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.) • Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company • Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation • Participation in projects, as needed Main systems used: Outlook/Ascend/ Image Right/ Policy Decisions/ web based vendors. (Genius knowledge a plus but not required) Broker Management & Client Relations • Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization • Routine, structured and high complexity of workflow and assignment work • Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship. • Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service. Effective at rebuilding “damaged” customer relationships. • Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (applicable based on location). • Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter and the Operations Service Center Underwriting Support • Performs initial prequalification on all renewal submissions, generates a summary of all findings. • Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts. • Works independently to proactively maintain timeliness of information in the underwriting files. • Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for broker and company when reviewing renewal accounts. • Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory; clear understanding of sales and business goals, top partner performance, and book mix. • Uses strong information gathering and diagnostic skills to solve problems. Workflow distribution • Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts. • Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions. • Monitors work performance to ensure quality objectives and service commitments are achieved. • Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team. Project / Backup support • Backs up other Account Managers as needed. • May support various projects as determined by Operations and/or underwriting staff. QUALIFICATIONS • Experience as a Commercial Insurance Account Manager (or related) at a carrier or brokerage required • Knowledge of the following insurance coverages: General Liability exposures • Excess & Surplus experience strongly preferred

• Ability to support West Coast business hours • College Degree preferred • Strong Customer Service orientation and Relationship Building skills required • Effective Communication Skills / Written and Verbal • Strong technical ability • Ability to work in a fast-paced and high volume work environment • Professional Demeanor • Proficiency in Microsoft Word, Excel, and Power Point Software. Knowledge of ImageRight, other insurance platforms also desired

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$59,200 - $88,800

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us (https://www.thehartford.com/about-us)

Our Culture

What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

Perks & Benefits (https://www.thehartford.com/careers/benefits)

Legal Notice (https://www.thehartford.com/legal-notice)

Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation)

EEO

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Unincorporated Areas of LA County, CA (Applicant Information)

MA Applicant Notice (https://www.thehartford.com/ma-lie-detector)

**Location:** Remote Opportunity - Must live in Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.

**Summary:** Are you passionate about assisting others and ready to thrive in a fast-paced, highly structured virtual environment? Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism and empathy. This is not a typical customer service role — our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference.

**Key Responsibilities**

+ Answer 30-50+ inbound phone calls in a high-volume contact center setting with professionalism and efficiency.

+ Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.

+ Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.

+ De-escalate concerns and provide empathetic solutions within standard operating procedures.

+ Maintain patient confidentiality and comply with healthcare regulations.

+ Meet monthly performance metrics and actively participate in ongoing training and feedback.

**Role Expectations**

+ Attend a paid 9-week virtual training program (on camera) with required participation in live call-taking and assessments.

+ Maintain reliable internet and a distraction-free home workspace.

+ This is a highly structured role requiring the ability to remain focused and engaged while taking back-to-back calls for the duration of each shift.

+ The position involves handling sensitive health-related issues, not casual customer service requests.

+ Ideal candidates will understand the serious nature of the work and the importance of accuracy, empathy, and responsibility.

+ This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift.

**Qualifications**

+ High School Diploma or equivalent required.

+ No experience required, but 1+ years of healthcare customer service experience preferred.

+ Ability to excel in a high-volume call center environment.

+ Flexibility with a changing environment of call types, processes, and procedures.

+ Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.

+ Strong communication skills, both written and verbal.

+ Organized with excellent time-management abilities.

+ Customer-oriented with the capacity to adapt to various patient perspectives.

+ Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.

+ Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.

+ Reliable internet connectivity and a dedicated workspace free of distractions required.

+ Must attend 100% of training and work your schedule the first 90 days of employment.

**Join Our Team:** Start a meaningful career with Accredo Specialty Pharmacy, part of Evernorth Health Services, where you’ll have the opportunity to impact lives every day. We offer robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to bring your skills and dedication to a mission-driven role, apply today.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About Evernorth Health Services**

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

The individual selected for this PART TIME role will be expected to work at Store 708179, located at: 609 Lake Havasu Ave N, Lake Havasu City, AZ 86403

This PART TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Account Manager (Junior) - Remote

**Job Description**

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

**Responsibilities**

+ Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future

+ Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications

+ Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership

+ Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients

+ Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs

+ Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services

+ Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship

+ Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)

+ Other duties as assigned

**Education & Experience**

+ Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required

+ 2 years of Client Service/Account Management experience

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

**Additional Qualifications**

+ Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales

+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization

+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion

+ Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes

+ Ability to work effectively in a matrixed team environment

**Preferred Qualifications**

+ Healthcare or PBM industry experience

+ Prior pharmacy technician experience and/or CPhT certification

**Physical Demands**

+ Ability to travel up to 30% of the time

+ Ability to work outside standard business hours when needed, which may include nights and weekends as needed

+ Constantly required to sit, use hands to handle or feel, talk and hear

+ Frequently required to reach with hands and arms

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

This role will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. They will work closely with sales teams of different regions to drive cross-regional opportunities and introduces company products and services to new and/or existing customers.

**The Main Responsibilities**

+ Responsible for the implementation of strategic and tactical sales account plans.

+ Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.

+ Provides accurate weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

+ Develops and manages relationships with acquired and/or existing customers to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.

+ Identifies, develops, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.

+ Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

**What We Look For in a Candidate**

+ 5+ years of industry experience working for a region/global telecom provider/IT or cloud service provider

+ Desire and ability to cold call Lumen partners and customers daily to drive revenue attainment

+ Experience selling complex solutions, value selling, and/or consultative sales techniques (including but not limited to SASE, SDWAN, DDoS and related Cybersecurity solutions)

+ Strong Background in Funnel Management (Salesforce) with a focus on detail

+ Experience in solution selling IP, data, voice, and video network services

+ Experience in strategic, technical, and business communications application sales

+ Excellent communication skills and proficiency in selling to the close

+ Self-motivated, pro-active, results-oriented professional

+ Proficient in MS office products: Outlook, Word, Excel, Co-Pilot and Powerpoint

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$78,561 - $104,738 in these states: AZ, FL, GA, MO, OH, PA, UT, TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-MK1

Requisition #: 338993

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Application Deadline**

07/16/2025

**Our Mission**

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2024)

**Day to Day**

National Account Managers at Indeed help the top organizations more effectively manage their online recruitment strategy. As a senior direct sales representative, you will advocate Job Search technology to prominent companies. You will promote the inventive power of our products to make organizations more productive, synergetic and mobile. Your sales drive and knowledge of Indeed will help more organizations engage with great people. We offer continual, comprehensive training and skills-based offerings to keep your sales techniques up-to-date and effective.

**Responsibilities**

+ Accountable for selling Indeed's products or services, developing new accounts, and expanding existing accounts

+ Sell pay for performance services to Fortune 1000 organizations and staffing or recruiting agencies

+ Assigned to large, complex, high-visibility, and strategic accounts

+ Conduct face-to-face meetings including presentations, webinars, and product demonstrations over the phone

+ Identify revenue opportunities within an entire client organization

+ Examine and use data for in-depth evaluation of accounts to recognize revenue opportunities and drive sales

+ Network with key contacts outside your own area of expertise to become industry authority

**Skills/Competencies**

+ 3+ years of experience in an enterprise field sales environment, practicing both educating clients and efficiently closing deals.

+ Demonstrates success in building and growing new accounts and territories

+ Experience in selling to Fortune 1000 organizations and staffing or recruiting agencies, coupled with relevant involvement in high-growth environments. Demonstrates a metrics-oriented approach to drive results.

+ Knows how to strategically and effectively navigate large, complex enterprise organizations utilizing consultative and solution-based selling.

+ Thrives in high-pressure environments, demonstrating exceptional organization and aptitude to effectively prioritize accountabilities.

+ Expected travel is 50+ % of the time

+ Demonstrates fluency in written, verbal, and presentation communication.

**Salary Range Transparency**

US Remote 80,000 - 135,000 USD per year

**Salary Range Disclaimer**

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

**Benefits - Health, Work/Life Harmony, & Wellbeing**

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Reference ID: 46060

**About HUB**

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

**Why Choose HUB?**

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development **_._** Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

+ are seeking a progressive work environment at a rapidly growing organization

+ have a desire to help others protect their future

+ have an entrepreneurial spirit and are challenged by the opportunity to grow the business

+ are focused on learning and development to enhance your industry knowledge and expertise

+ are a self-starter willing to invest time and energy to learn the technical aspects of our business

+ believe in integrity and building success by developing relationships with others

**Employee Benefits Account Manager:**

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain exiting Employee Benefit accounts while uncovering opportunities for increasing business.

**Responsibilities**

+ Manages an Employee Benefits book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

+ Provides professional, courteous service to our EB clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

+ Provides a high level of support to EB Producers in obtaining, maintaining, and expanding business

+ May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

+ Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

+ Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

+ Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

+ Responsible for overall retention of accounts in assigned book of business

+ Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

+ Manages, organizes, and conducts client meetings when necessary

+ Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

+ Travels on company business as required. Prepares reports for management as required.

+ Supports, mentors, and trains Account Representatives, as necessary

+ Attends industry related continuing education training and courses

**Qualifications**

+ Life and Health insuranceLicense

+ A high school diploma required; some college preferred

+ Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members

+ Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

+ Ability and willingness to utilize company’s computer system and software

+ Strong typing skills with an ability to compose clear and concise letters

+ Ability to understand policy forms and coverage descriptions

+ Organizational skills required

+ Willingness to attend educational classes desired

+ High attention to detail essential

+ Hybrid work schedule; must be in office minimum of three days weekly.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

**HUB International** is a leading global insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, investment, and risk management products and services. We are seeking dynamic and highly motivated Customer Service Professionals to join our team.

**Why Choose HUB?**

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development **_._** Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

+ are seeking a progressive work environment at a rapidly growing organization

+ have a desire to help others protect their future

+ have an entrepreneurial spirit and are challenged by the opportunity to grow the business

+ are focused on learning and development to enhance your industry knowledge and expertise

+ are a self-starter willing to invest time and energy to learn the technical aspects of our business

+ believe in integrity and building success by developing relationships with others

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to maintain a client base. The individual will provide professional, courteous account management and broker services to assigned clients, having the primary responsibility for account retention. The Senior Account Manager will work alongside a Producer to service and maintain existing accounts while uncovering opportunities for increasing business.

**Associate Account Manager**

The Associate AM will provide professional, courteous service to our customers, producers, and company personnel. With a positive attitude, the Associate Account manager will provide a high level of support in obtaining, maintaining, expanding, and servicing our employee benefits accounts. The Associate AM will work with producers to maintain synergy among HUB corporate goals, carrier requirements, and the needs of our customers.

**Responsibilities**

+ Respond promptly and professionally to the service needs of our insureds.

+ Provide clerical and technical support to Producers to benefit clients and to reach agency's strategic business goals.

+ Assist producer in adding coverages to existing accounts.

+ Produce quote requests, spreadsheets and other related items while verifying their accuracy.

+ Maintain controls on renewals to ensure timely preparation and processing.

+ Prepare summaries of insurance and proposals as needed for account review.

+ Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer.

+ Refers current and prospective clients to other departments for solicitation of those lines of business.

+ Adhere to all Agency systems, procedures, and state regulations.

+ Communicate effectively orally and in writing.

+ Broad knowledge of insurance products and usages and ability to work independently.

+ Ability to utilize computer programs and understand functionality.

+ Oversee functions performed by Assistant CSSs.

+ Maintain required client filing.

**QUALIFICATIONS**

+ High School diploma or equivalent; AA and/or college degree preferred

+ 1–2 years of experience in employee benefits, healthcare, insurance, or with a carrier preferred.

+ Life & Health Insurance License preferred; or willing to obtain within 90 days of employment.

+ Excellent written and oral communication skills with the ability to interact effectively with clients, prospects, and colleagues

+ Ability to interpret and understand insurance policy forms and coverage details

+ Ability to thrive in a collaborative, team-oriented environment while also working effectively with a high degree of autonomy

+ Ability to take direction and follow instructions effectively, while demonstrating initiative and attention to detail

+ Ability to work in a face paced, rapidly changing environment with flexibility, adaptability, efficiency and organization

+ Strong MS Office skills, e.g., MS Word, MS Excel and PowerPoint

+ Ability and willingness to utilize company's computer system and software

+ Above average mathematical skills.

+ Hybrid work schedule; must be in office minimum of three days weekly.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

**Job Description Summary**

The Senior Government Accounting Manager is a key member of the Corporate team within GE Aerospace Government Accounting Controllership. The selected candidate will act as the Government Accounting business system focal and subject matter expert, as well as assisting with Home Office Incurred Cost Submissions and internal special projects as needed. The role is also responsible for providing leadership in the area of maintaining compliance with the Cost Accounting Standards Board (CASB) and Federal Acquisition Regulations(FAR). The Senior Government Accounting Manager is also responsible for building critical relationships with Defense Contract Management Agency (DCMA) and Defense Contract Audit Agency (DCAA) personnel. The role will have frequent contact with GE Aerospace Finance, Engineering, Supply Chain, and business stakeholders. Finally, the Senior Government Accounting Manager will ensure synchronization with the wider Government Business team to achieve team and business compliance objectives.

**Job Description**

**Roles and Responsibilities**

The Senior Government Accounting Manager will play a critical role to ensure GE Aerospace is compliant with the Cost Accounting Standards and internal policies and procedures:

+ Support and coordinate Accounting system audits

+ Assess highly technical CAS compliance scenarios including alleged non-compliances. Assist the business in assessing impacts and identifying resolution strategies.

+ Implement business processes that are compliant with the CAS and support the requirements in the Federal Acquisition Regulation (FAR), Department of Defense supplement (DFARS), and other applicable acquisition regulations and guidance.

+ Collaborate with internal representatives and external government audit partners to support government audits.

+ Personally lead lean transformation efforts to eliminate waste, improve transparency, establish standard work, and enhance the value the team brings to the business.

+ Thrive in a culture of continuous learning with team members to deepen domain expertise, enhance overall business acumen, and prepare for additional responsibility.

**Required Qualifications**

+ Bachelor's degree in Accounting, Finance, Business, or related field

+ Significant related experience at a major defense contractor, DCMA, or DCAA

**Desired Characteristics**

+ Significant expertise in Accounting system compliance and audit support.

+ Significant expertise in US Government contracting with broad understanding of Cost Accounting Standards, FAR, DFARS.

+ Significant experience interacting with senior DCMA (ACO, DACO, CACO) and DCAA (supervisory auditor, Branch Manager, Regional Audit Manager).

+ Strong cost accounting background related to US Government contracting.

+ Strong oral and written communication skills. Able to tailor communications to the needs of the audience.

+ Ability to apply lean principles in a transactional setting with an emphasis on root cause analysis, countermeasure development, and sustained change control.

+ Demonstrated ability to lead projects / programs. Strategic thinker; ability to document, plan and execute programs. Established project management skills.

+ Comfortable working in an environment of ambiguity and changing priorities driven by customer requirements and external forces.

The base pay range for this position is $128,800-206,000 annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on August 1, 2025.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual

**Additional Information**

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

\#LI-Remote - This is a remote position

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.