Cashiers

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2020, 2021, 2022, 2023, & 2024!

Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes we might be a good fit for you!

We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We've been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time well, since 1929 anyway. How cool is that? Were proud that we are Arizona's FIRST credit union and were still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a People Helping People culture is as strong as ever.

We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Teller opportunity.

Perform transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to members. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet and welcome members to the credit union in a courteous, professional and timely manner, providing, prompt, accurate and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed.
Cash share drafts/checks and process withdrawals; pay out money after verification of signature and member balances.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures.
Promote, explain, cross-sell and refer other credit union services such as electronic services, credit and debit cards gift cards and money orders, investments, mortgages and loans.
Receive consumer loan, home loan and other payments, and ensure accuracy when posting to the computer. Generate member receipts.
Place holds on accounts for uncollected funds.
Count, check and package coin and currency.
Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancies to manager immediately.
Check night depository bags and record proper information according to credit union procedures.
Scan daily work and perform such other teller functions that might be needed from time to time, assist others to complete tasks and work assignment.
Ensure teller station is properly stocked with forms, supplies, brochures, etc.
Ensure compliance with all internal controls and established policies and procedures.
Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Competencies

Superb member service orientation.
Strong numeric ability.
Accuracy and attention to detail.
Computer proficiency.
Stress management/composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork.
First Credit Union offers a professional, friendly and cohesive working environment while offering competitive pay and great benefits which include:

Generous Paid Time Off (PTO)
11 Paid Holidays
Medical and Dental Insurance
LTD/AD&D/Life Insurance
401(k) Plan with Company Match plus an additional Retirement Plan funded by FCU.
Special Recognition Programs
Employee of the Quarter
Co-worker Recognition Program
Anniversary Incentives
Furthering Education Recognition
Professional Development Opportunities
University of First Credit Union
Opportunity to Advance
FCU believes in developing their staff to reach their full potential!
Promoting from within is our preference. We are proud of how many of our staff we are able to promote.
Employee Assistance Program
Tuition Reimbursement
Great shifts - Monday through Friday only!
Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a branch setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical presence in the branch setting is required.

Physical Demands
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work
Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.

Travel
Periodic travel to other FCU locations may be required.

Qualifications
Required Education and Experience

High school diploma or equivalent.
Customer service experience.
Preferred Education and Experience

Previous cash handling experience.
Previous experience with a credit union highly desirable.
Additional Eligibility Qualifications

Multi-lingual capabilities to include Spanish are a plus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

First Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Summary: Responsible for establishing and maintaining lasting customer relationships, customer rapport and trust. Identify the needs of customers for a variety of general banking services through a proactive, needs-based sales approach. Acts as the primary bank liaison to the customer for meeting their financial needs and goals. Responsible for sales, service and operational functions in a branch. Work schedule may include weekends and evenings.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities: include but are not limited to the following. Other duties may be assigned.

Develop and maintain customer relationships by calling on customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Recognize and pursue opportunities to cross-sell banking products and services to new and existing customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
Facilitate a sales culture within the branch facility.
Meets or exceeds established sales goals.
Represent the bank in a positive, courteous and professional manner.
Provides excellent personal customer service to all internal and external customers.
Assist customers with questions, concerns, and explanations of bank products or services offered. Refers customers to other departments as appropriate.
Provide direct customer service by answering a variety of questions in regard to accounts (e.g., opening and processing new deposit accounts, account balances, transfers, etc.). Ensure proper functioning of day to day operations, including opening and closing procedures, vault activities, cash levels and inventory supply as needed.
Perform routine teller transactional services following procedures such as receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal, cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances, inspect all checks, bonds, money orders, savings withdrawals, and other documents to determine their negotiability, receive payments for loans, perform ATM, Cash Dispenser/Recycler balancing as needed. Initiate or respond to customer written communication as needed.
Take ownership of customer service issues through critical thinking and problem resolution skills.
Maintain a working knowledge of various departments and colleagues to direct customer requests and inquiries.
Follow policies and procedures, complete administrative tasks correctly and on time, contribute to the overall profitability of the Bank through cost controls and expense monitoring.
Maintain adequate working funds as required by bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variance. Keep cash drawer balance below maximum limit.
Maintain customer confidence and protects bank operations by keeping information confidential. Maintain the highest level of confidentiality with all information obtained.
Assume responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

High School diploma or equivalent.
Minimum of one year of relevant experience.
Bachelor’s degree in related field preferred.
Strong knowledge of bank products and services.
Strong sales and relationship building skills.
Knowledge/Skills/Abilities:

Ability to promote, sell and cross-sell bank products and meet referral goals.
Must have professional and personable presentation with ability to maintain a high level of energy.
Strong organizational skills and attention to detail.
Strong customer service orientation.
Ability to problem solve, prioritize tasks and meet required deadlines.
Ability to think critically and use good, sound judgment in decision making.
Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must understand and comply with company policies and procedures.
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
Ability to accurately and quickly complete standard mathematical calculations.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to use a calculator, computer and applicable software.
Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Job Description

Position Purpose: Our Cashiers will be responsible for executing a wide variety of tasks throughout the front end of the store, including bagging groceries, collecting carts and cleaning, and will provide a memorable experience for all our customers.

Responsibilities: A Cashier is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.

A Cashier’s responsibilities include:

Operating a register and accurately handle customer cash, credit/debit payments, and change
Assisting all customers by providing information and resolving any complaints
Assisting with stocking shelves, facing, cleaning and dusting as needed
Maintaining Safety and Sanitation standards throughout the store
All other related duties as assigned
Employees may occasionally experience the following physical demands for an extended period:

Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Perks & Benefits

Competitive compensation, paid weekly
Retirement Benefits
Medical, dental, and vision insurance for yourself and eligible dependents
Tuition Reimbursement for qualified courses
Scholarship opportunities for continued education
Store discount programs (10% off household groceries)
Fun work environment where you have the opportunity to nourish your community.

Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.

For Internal Transfers/Promotion/Rehire Candidates:

Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
You may be asked to accept a part-time position if that is the only position available
Rehires must be approved by an HRBP